Protherm Puma 18/24 MKV-AS/1 (H-ES)

Can I return my order?

Of course, if you are not satisfied with the product you have purchased, you can return it within 14 calendar days from the date it was received.

The only thing you have to take into account to return your order is that both the product and its packaging must be in the same condition in which it was delivered to you, and must not have been tampered with or installed.

How can I process a return?

Processing the return of a product purchased at ClimaMania is very easy, you simply have to fill out and send us the form that you can download by clicking here: (Withdrawal Document), and send it to us by email at info@climamania.com

For what reasons can I make a return?

If you have changed your mind and no longer want the product that you have purchased from us within a period of 14 calendar days from the date of receipt of your order, you can return it to us. Once this period has passed, it will be possible to return it.

I have received a product in poor condition. And now what do I do?

If, once your order is received, you observe damage caused by transport, you must necessarily notify us within a period not exceeding 24 hours from the date of receipt. To do this, contact us by sending an email to info@climamania.com indicating the order number, and attaching photographs of the damaged material. Once verified, we will quickly manage the replacement and replace the damaged merchandise at no cost to you.

What are the return costs?

If the reason for the return is attributable to ClimaMania, because the product we have sent you is defective, wrong, etc... the return of your order will have no cost to you.

In the event that the reason is another, for example that the products were served correctly, but you no longer want them, we will pay you the total amount of the merchandise when you send it to our warehouse. If you do not have the means to do it, we offer you to do it through our transport agencies, discounting the transport costs involved in said return.

How will we reimburse the amount of the return?

Once the returned product has arrived at our facilities and we have verified it, we will process the refund by the same means of payment that you would have used at the time of placing your order.

Under what circumstances is it not possible to return a product that I have purchased?

In the following cases we will not be able to accept the return of your order:

· Once 14 calendar days have elapsed after the date of receipt of the same
· If the product you want to return to us is not in perfect condition, or if, even though it is in perfect condition, it does not keep its original packaging in perfect condition.
· If the item has been installed or tampered with.
· If having received the product with apparent transport damage, you have not notified us within 24 hours of receipt.
· If it is a product that we do not normally distribute and we have expressly requested it for you.